Frequently Asked QuestionsGeneralQ
Why choose www.villarentalsabroad.com?
A
villarentalsabroad.com offers you a choice of carefully selected villas, houses and apartments across Europe and the Mediterranean at the best possible prices. We also offer low cost flights, insurance, taxis, car hire, and airport parking at very competitive rates through our sister company Sunclub International,ABTA G8894 telephone (local call rate) 0845 067 7700, email info@sunclub.co.uk.
Q
Are my credit card and personal details secure?
A
Yes, our site is secure. The details you enter
are encrypted so they can't be read as they are sent over the
internet. They are then stored on a secure computer.
Bookings / Amendments / CancellationsQ
How can I book?
A
You can book online or by phoning 01782 388350. All bookings less than 7 days before departure need to be made by phone. The best prices are available online.
Q
What payment methods do you accept?
A
Payment can be made by debit or credit card.
We accept Mastercard*, Visa*, Delta and Switch. (*Please note
that a handling fee of 2.5% will be charged on payments by credit
card)
Q
Can you give me an explanation of the different
room types?
A
We have made special icons to show clearly
the bed configuration in each type of room in our villa accommodation
so that if you are booking with friends you can see exactly which
type of beds are in each bedroom.
Q
How do I make a special request on a booking?
A
You can make a special request at the time of
your booking by completing the special request section on the
booking form or by calling 01782 388350 after
you have made a booking. We will then pass your request onto your
chosen accommodation, however we cannot guarantee that your request
will be fulfilled.
Q
If there is a mistake on my confirmation documents
what should I do?
A
If the error is an incorrect name or party detail
this can be fixed by following the original email link to your
booking page and making the amendment yourself. If it is another
type of mistake then please email the details to admin@villarentalsabroad.com
remembering to quote your booking reference number, and a contact
phone number in case of any queries.
Q
If I need to change my booking what do I do?
A
You can make minor amendments to your booking
online up to 7 days before departure by following the link in
your booking confirmation email to your personal booking page.
There is no charge for making changes to your party details if
the numbers of your party do not exceed the stated maximum occupancy
of the property. Please ensure you have entered the names of all
your party, your emergency tel no and your estimated time of arrival
which is needed by our suppliers. Please email the details of
other types of changes to admin@villarentalsabroad.com or call 01782 388350. Please note, a charge may be made for making certain
types of booking changes such as date changes.
Q
How do I know my booking is confirmed?
A
If you make your booking online, you will receive
a note of confirmation and be allocated a booking reference number
at the end of the booking request process. Please print the page
or write down the booking reference number. We will also send
you an email confirming the details of your booking request. You
will receive a sales receipt when your booking request has been
confirmed.
Q
How do I make a group booking?
A
For group bookings please call 01782 388350
Q
How do I cancel my booking?
A
You can cancel your booking online, or by emailing
us at cancel@villarentalsabroad.com.
Cancellation charges may apply. To view the terms and conditions
for accommodation only bookings click
here.
Q
What documents will you send me and when?
A
Full details of what documents you should expect
and when will be shown on the confirmation page of this site after
you have completed your booking request. You will receive an email
confirmation and a link to your personal online booking page to
print your sales invoice receipt and accommodation voucher with
full arrival instructions. In many cases we are also able to provide
detailed maps or map references to find your accommodations. Please
note that all accommodation vouchers will be sent by email so
you need to ensure that your email address is kept up to date.
Please advise us as soon as possible, if your email address changes. Q
What are the specific terms of the contract
with the accommodation provider?
A
The contract and the standard terms of each
accommodation vary considerably with regard to the payment of
extras such as cleaning, security deposits etc. If in doubt customers
should please refer to the accommodation details on the website,
your sales receipt and your accommodation voucher.
PricesQ
Are prices shown per villa or per person?
A
The prices shown are per villa per night for
the specific party size you have selected. In some cases there
are extra per person charges if you wish to add an extra person
to the villa over its normal occupancy size. This has to be specially
arranged with the accommodation provider.
Q
What child discounts are available?
A
Many of our villas are ideal for families and
the accommodation details will show whether there are cots available
and whether these can be pre booked. Some offer great children's
facilities such as kids clubs and details are provided in the
accommodation information.
Q
What additional charges will there be?
A
You may be charged for any extras you book and
pay for locally. These could include security deposits payable
locally on arrival, cleaning and linen charges, use of air conditioning,
telephone calls, use of the mini bar, room service, spa facilities,
laundry, extra nights, children's clubs etc.
On HolidayQ
What happens to my accommodation booking if
my flight is delayed?
A
If your arrival date at your accommodation is
delayed for any reason, you must advise the accommodation directly
prior to your arrival date, or your entire booking will be cancelled,
and cancellation charges will be applied. Full details of the
accommodation details will be provided on your accomodation voucher.
Q
What are the check in and out times for my
property?
A
Normal check in/out times vary by property but
as a rule, please use this guide.
Check In: 3pm Check out: 10am Accommodation may be kept on later, subject to special arrangement with the property direct, for an extra charge. Q
Is there someone I can contact if I have
a problem when I am in resort?
A
Yes. Your accommodation voucher will show the
contact telephone number for our local accommodation provider
or representative. |
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